Help contents > Using the web interface > Failing to log into the web interface

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Failing to log into the web interface

When connecting to the MCU web interface, you must log in so that the MCU can associate the session with your configured user and a set of access privileges. The MCU has a set of configured users, and each user has an ID and password that are used for logging in.

If you see the Access denied page, you have not been able to log in for one of the following reasons:

• Invalid username/password: you have typed the incorrect username and/or password.

  If Advanced account security mode is enabled and you incorrectly type the username and/or password three times and if this is an admin account, it is disabled for 30 minutes; for any other account, it is disabled indefinitely (or until you, the administrator, re-enable the account from the User page)

• No free sessions: the maximum number of sessions allowed simultaneously on the MCU has been exceeded
• Your IP address does not match that of the browser cookie you supplied: try deleting your cookies and log in again
• You do not have access rights to view this page: you do not have the access rights necessary to view the page that you attempted to see
• Page expired: the Change password page can expire if the MCU is not entirely happy that the user who requested to change password, is actually the user submitting the change password request. (This may happen if you use a new browser tab to submit the request.)

Invalid passwords

This section applies to the MCU 4200 Series, the MCU 4500 Series and the MSE Media2 blade.

If Advanced account security mode has been enabled, the MCU will disable a user's account if that user incorrectly enters a password three times consecutively. If this is an admin account, it is disabled for 30 minutes; for any other account, it is disabled indefinitely (or until you, the administrator, re-enable the account from the Users page)

Related topics

• Configuring security settings