Help contents > Advanced topics > Customization: More information

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Customization: More information

There are three customization levels on the MCU (for voice-prompts, web interface, help pages, and text messages):

• the factory default files that are provided in US English
• localization files that are sometimes installed by a reseller
• customized voice prompts files that can be uploaded and downloaded by you

Precedence

For every customizable file:

1. If there is a customization file present and Enable customized files is selected, that file will be used.
2. Otherwise, if Use localization package is selected, the MCU will use the localized file.
3. If 1 and 2 are not true, then the MCU will use the default US English file.

The factory default file set

The files that compose the default file set for the web interface, the voice prompts, the help pages, and text messages cannot be deleted. If you are using your own customization files or a localized MCU, you can return the MCU to using the default file set:

To return to the defaults:

1. Go to Settings > User interface.
2. Ensure both Use localization package and Use customized voice prompts are cleared.

Note that the default voice prompts will be used where there is no alternative voice prompt available, even if Use customized voice prompts is selected.

Localization files

In some parts of the world, MCUs are available where the help pages, the voice prompts, the text messages, and some of the web interface are in the local language. In this case, Cisco or the reseller has uploaded a package that provides localized files to replace files in the default file set. If you have a localized MCU, you are able to select to return to the default US English file set (see above). Localization is a global change and affects all customizable files. If you have a localized MCU, you cannot upload and download localized files on a file by file basis.

Some customization packages are available on the TANDBERG FTP site.

Customization files

Customization files for voice prompts can be recorded and uploaded by any admin user of the MCU. These files can be uploaded one by one or as a package. You can create your own package by uploading all the files you require to an MCU and then downloading them as a package. For more information, refer to Customizing the user interface. A customization package does not have to include a complete set of files. Where a file name duplicates an existing uploaded voice prompt file, that file will be overwritten.